Returns & Exchanges

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Send your return to:
The Vault Pro Scooters
5431 Sepulveda Blvd.,
Culver City, CA 90230

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Store Policies

The Vault Pro Scooters’ Store Policies

When placing an order at The Vault Pro Scooters you agree to the terms and conditions defined within our store policies. We advise you to review our store policies prior to placing an order to acquaint yourself with your rights and obligations as a patron of The Vault Pro Scooters.

Hours of Operation

M-F 11:00am to 7:00pm (PST)
Sat. 10:00am to 5:00pm (PST)
Sun. 10:00am to 4:00pm (PST)

Shipping Options

For more information about our shipping & handling guidelines, click here.

Payment Methods

The Vault Pro Scooters currently only accepts MasterCard, Visa, Amex, Discover and Paypal. Checks and money orders are not accepted at this time. No exceptions will be made. For a secured transaction, you are required to provide a correct billing address and security code to successfully process an online/phone order purchase. Be advised we offer an option to enter a separate billing and shipping address if needed. Both the billing and shipping address must be within the contiguous U.S.

California Sales Tax

The Vault Pro Scooters operates in the State of California. For these reasons, California customers are required to pay current sales tax set by Los Angeles County.

U.S. Only

The Vault Pro Scooters will only ship within the contiguous U.S. No exceptions may be made at this time.

The Vault Pro Scooters will not be held liable for damaged or defective items transported outside of the contiguous U.S. through an independent party.

Product Availability

Our team makes every effort to keep our site’s inventory updated but due to fluctuating supply we cannot always guarantee availability. If an item results to be out of stock or has an impending arrival date, you will be contacted via email or telephone by one of our representatives. Be advised your card is charged at time of purchase. You are welcomed to contact The Vault Pro Scooters during business hours to check for accurate availability prior to your purchase.
Thevaultproscooters.com permits customers to purchase items that are listed as “out of stock”. This item will be placed on backorder and will ship once it becomes available. Our product(s) return dates are only approximations. Be advised delays may occur.

Pricing

The Vault Pro Scooters strives to always preserve low prices. Be advised prices are subject to change at any time without notice due to dealer/manufacturer updates.

Product Warranty

The Vault Pro Scooters does not warranty scooters or parts. The Vault Pro Scooters facilitates customers warranties with the manufacture’s, within the manufactures warranty period. Product warranties may vary by manufacturer. Warranty is normally limited to replacement of defective parts with working parts of equal or greater value. Warranty coverage is offered at the discretion of the product manufacturer. The Vault Pro Scooters will facilitate a 15-day manufacturer warranty effective after purchase date. The patron is responsible for any warranty claims made after the 15-day period.
Broken scooters and decks due to impact are not considered defective, freestyle scootering is a action sport. If you attempt a trick it's possible to snap, crack or fracture a deck, any deck, and that is not covered under warranty. Inspect the entire scooter before you ride everyday. Bent bars due to impact are not warrantied at anytime. Scooter wheels often have problems when a rider lands sideways, after doing a trick such as a tailwhip or 360. The sideways impact of hard landings likes these, can cause even the best quality wheels to “chunk” or “dehub”. All warranties are facilitated by The Vault, but warrantied by the manufacture.

What IS covered under warranty:

1) The complete dehubbing of a wheel as a result of the failure of the urethane to stick to the core.
2) Any other failing of the wheel as a result of a manufacturing fault e.g. The core snapping or bending or the bearing hole ovalising (only if the bearings have been fitted professionally by the retailer)
3) Any failing of the urethane (If the urethane has chunked, split, cracked or dehubbed - FROM THE CORE TO OUTSIDE EDGE OF WHEEL)


What is NOT covered under warranty:

1) Any damage on the surface of the urethane, as this is caused by how the wheel is ridden & is not a manufacturing fault of the urethane.
2) It is normal for urethane to show signs of stress, especially if ridden on tarmac or other uneven surfaces. This often shows up as thin cracks in the wheel. Such cracks are NOT covered under warranty.
3) Flat spots, indents & general wearing of the urethane are NOT covered under warranty.
4) Any wheel with more than 30% wear or any wheel that is deemed to be intentionally damaged is NOT covered under warranty.

Warranties are non-transferable. Please be aware that any shipping costs involved with returns will be the responsibility of the purchaser. Shipping costs involved in any returned order are the sole responsibility of the purchaser, and are non-refundable. Any unauthorized returned goods, or refused delivery will be charged a 10% re-stocking fee, as well as any shipping charges involved in the return.  We do not accept returns after 15 days from delivery. We ship to the address provided, exactly as it was ordered, after that, the responsibility for the product lies in the hands of the carrier.
Any structural damage due to neglect or abuse will not be covered in any warranty. Natural wear and tear is not covered.

 

Warranty Links

If You have an issue with your scooter/ parts, the links supplied below are to warranty pages for certain companies. If you have an issue with a product from one of the companies below, please fill out and submit your information and you will be contacted 2-3 days after. If they take a little longer with a response, that just means they are taking care of other warranties that have been submitted before you. 

Sacrifice/Eagle sport/District/Addict


http://www.eastwardsports.com/warranty

Proto/River/Hella Grip


http://warranty.tgedistribution.com/warranty-form.php

Tilt


http://tiltscooters.com/resources/warrantyclaim/

Madd Gear


usasupport@maddgear.com

5 Starr


http://www.5starrscooters.com/warranty/

 

Returns, Refunds & Exchanges

Please refer to our Returns & Exchanges page for more information.

Damaged or Defective Items

If you have received a damaged or defective item, please visit our Damaged or Defective Items page for our guidelines.

Damaged or Defective Items

Did you receive a defective or damaged item?

Call us Toll Free 855-208-2858!

All manufacturers' defects must be reported within seven days of receiving merchandise. When the damage claim is confirmed, the patron must prepare the merchandise for return shipment. The Vault Pro Scooters will arrange a pickup of all returns on manufacturers' defects, which will be sent directly to the manufacturer. In some cases, we will only need to send the customer replacement parts without having to return the original purchase. This is determined based on written damage claims and photos on a case-by-case basis.

Damage Claim Policy

If it is required for a defective or damaged item to be returned to us, The Vault Pro Scooters will provide the patron with a return label to be placed on the return package. The Vault Pro Scooters is not responsible for any manufacturers’ defects but may facilitate such claims on behalf of our patrons. It is important to understand that product defects are the sole responsibility of the manufacturer and patrons agree to indemnify The Vault Pro Scooters from such claims.

Patrons typically do not need to return the initial merchandise because replacement parts might suffice to fix most damaged or defective problems. If a replacement part is warranted, a new scooter will not be sent under any circumstances. The Vault Pro Scooters will not assume responsibility for any products shipped to us from patrons who have not received authorization from The Vault Pro Scooters. DO NOT send products to The Vault Pro Scooters for returns, refunds, or replacements without first receiving written approval to do so.

Replacement parts and/or scooters are sent through the same shipping process as the initial order. Although we try to quickly process all warranties and damage claims, be advised it can take up to three weeks for the patron to receive replacements from the manufacturer.

For convenience purposes, The Vault Pro Scooters may authorize patrons to have repairs completed at a patrons’ local scooter workshop, if available. The Vault Pro Scooters will then reimburse the patron for all repair expenses only if, the patron provides a receipt or invoice. A representative of The Vault Pro Scooters must approve any such repairs in advance with written approval. Be advised these repairs are subject to review and The Vault Pro Scooters reserves the right to determine legitimacy of such expenses and will only reimburse a reasonable rate for all such parts and services.

Discount Page

Sales & Promotions

Note:
1. One coupon code per customer, per order, unless otherwise stated.
2. If you are having trouble ordering online, please feel free to give us a call and place a phone order with one of our representatives. Phone orders can be processed any time during our regular business hours (Monday-Friday 11am-7pm, Saturday 10am-5pm or Sunday 10am-4pm). Reach us at 310-915-9330 or at our toll free number 855-208-2858.

Shipping & Handling

Shipping & Handling Your Scooters

The Vault Pro Scooters ships all merchandise via US Postal Service or FedEx. Unfortunately, we do not offer any expedited shipping at this time. We offer FedEx Home Delivery, USPS Parcel Select and USPS Priority Mail.

Yes we’ll ship to your PO box but only via US Postal Service. Please be sure to select a USPS service during checkout if you wish to ship to a PO box. FedEx will only accept physical addresses.

We are unable to ship to APO or FPO boxes.

Be advised we only ship within the contiguous U.S.

Most orders ship within 2 business days of placing your order and estimated delivery time can range between 2-7 business days after shipping. Transit time is determined by an order’s contents and final destination. Shipping costs are determined by the weight of an order’s contents.

Orders are typically processed during regular business hours. Store hours are as follows:

Monday - Friday: 11am - 7pm
Saturday 10am - 5pm
Sunday 10am - 4pm

If an item you ordered has an extended estimated delivery time The Vault Pro Scooters will notify you via email or telephone. Once it is available, a tracking number will be posted onto your online account and will also be forwarded to the email address provided on the order. Be sure to adjust the spam filters on your email to successfully receive our notifications.

Please verify that your shipping address is entered correctly as there is a $12 rerouting fee per package to correct a shipping address after the order has been shipped.

Signature on Delivery is optional but highly recommended.

The Vault Pro Scooters does not require a signature from the recipient. Signature on Delivery is an optional service offered to better insure your package by requiring the recipient’s signature upon receipt. The signature on delivery service is an additional $3 fee.

When the signature on delivery option is NOT selected, the shipping carrier (FedEx or USPS) will typically leave the package at your doorstep. The Vault Pro Scooters is not liable for any lost, stolen, or damaged goods after they have been delivered.

Customers who provide an incomplete shipping address (e.g., missing an apartment number) or refuse a package are responsible for any additional shipping costs that may incur.

International Shipping

We have partnered with a third party to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Terms of Use

The Vault Terms of Use Agreement

Last Updated: June 19, 2017

Introduction

This Terms of Use Agreement (hereinafter “Agreement”), The Vault’s Privacy Policy, and all policies posted on our Site www.thevaultproscooters.com (hereinafter “Site”) set out the terms on which The Vault offers users of the Site access to and use of our products, and services (collectively "Services"). All policies and The Vault’s Privacy Policy are incorporated into this Terms of Use Agreement.

The entity you are contracting with is The Vault Pro Scooters (hereinafter “The Vault”), a California company. The Site is an E-commerce website that sells complete pro scooters, scooter parts, safety equipment, and accessories. The terms “we”, “us”, and “our” also refer to The Vault. This Terms of Use Agreement is effective as of June 19, 2017.

We reserve the right to change the nature of this relationship at any time and to revise this Agreement from time to time as we see fit.  As such, you should check this Agreement periodically.

Your use of our Services constitutes your binding acceptance of this Agreement, including any modifications that we make.

Some of the Services may be subject to additional posted conditions (“Additional Terms”). Your use of those Services is subject to those Additional Terms, which are incorporated into this Agreement by reference. In the event of an inconsistency between this Agreement and any Additional Terms, the provisions of the Additional Terms shall control.

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

  1. Restrict, suspend or terminate your access to all or any part of our Services;

  2. Change, suspend or discontinue all or any part of our Services;

  3. Refuse, move, or remove any content that is available on all or any part of our Services;

  4. Deactivate or delete your accounts;

  5. Establish general practices and limits concerning use of our Services.

You agree that we will not be liable to you or any third party for taking any of these actions.

You understand and agree that our Services may include communications such as service announcements and administrative or legal notices from us. Please note that you cannot opt out of receiving these notices from The Vault.

Privacy Policy

Your use of the Site is subject to The Vault’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices (https://www.thevaultproscooters.com/privacy-policy).

Using Our Services

  1. Using the Site and Your Account.

  1. Accessing the Site. THE SITE IS INTENDED FOR ACCESS AND USE BY INDIVIDUALS THIRTEEN (13) YEARS OF AGE AND OLDER. HOWEVER VERIFIABLE PARENTAL CONSENT IS REQUIRED FOR ALL INDIVIDUALS SEVENTEEN (17) YEARS OF AGE AND YOUNGER.  BY ACCESSING AND USING THE SITE, YOU ARE CERTIFYING THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OLD OR THAT YOU OBTAINED THE REQUISITE PARENTAL CONSENT FOR SUCH ACCESS.

  1. A Special Notice to Minors. IF YOU ARE THIRTEEN (13) YEARS OLD OR YOUNGER, YOU UNDERSTAND THAT WE MAY NOT COLLECT, USE, OR DISCLOSE ANY PERSONAL OR PAYMENT PROCESSING INFORMATION FROM YOU WITHOUT FIRST OBTAINING VERIFIABLE CONSENT FROM A PARENT OR GUARDIAN, IN COMPLIANCE WITH THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (“COPPA”). YOU UNDERSTAND THAT WE MAY ASK YOU FOR ANY AND ALL INFORMATION ABOUT A PARENT OR GUARDIAN NECESSARY TO OBTAIN VERIFIABLE CONSENT UNDER COPPA, INCLUDING, BUT NOT LIMITED TO, A PARENT OR GUARDIAN’S NAME AND/OR EMAIL ADDRESS. YOU UNDERSTAND THAT A PARENT OR GUARDIAN MUST GIVE VERIFIABLE CONSENT, THROUGH ELECTRONIC-SIGNATURE OF A CONSENT FORM, EITHER DIRECTLY ON OUR SITE OR VIA EMAIL, BEFORE YOU CAN USE OUR SERVICES.

  1. Creating an Account. Once you create an account with us, you are registered on The Vault Site. The terms “member,” “membership,” and “account” all refer to this registration as a member on The Vault and across our Services. Your account is only valid for your personal, non-commercial use of the Site and all other parts of our Services. If you are merely surfing or browsing through the Site and have not yet created an account, your use of the site is still subject to this Agreement; if you do not agree to this Agreement, do not use the Site or any other part of our Services.

  1. How Children use The Vault Services. As stated in “A Special Note About COPPA and the Privacy of Minors” in The Vault’s Privacy Policy https://www.thevaultproscooters.com/privacy-policy children seventeen years (17) or younger may need to obtain permission from a parent or guardian to use the Site.

  1. Use of Communication Services. The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service.

  1. Limitations. You agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose (unless such Communication Service specifically allows such messages); conduct or forward surveys, contests, pyramid schemes, or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; and violate any and all applicable laws or regulations.

  1. Monitoring. The Vault is under no obligation to monitor the Communication Services. However, The Vault reserves the right, in its sole discretion to review materials posted to a Communication Service and to remove any materials it finds in violation of The Vault’s policies. The Vault reserves the right, in its sole discretion to terminate your access to any or all of the Communication Services at any time without notice, and for any reason.

  1. Your Information in Communication Services. The Vault, in its sole discretion reserves the right at all times to disclose any information, as necessary, to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part.

Use caution when giving out any identifying information about yourself, or your children in any Communication Service. The Vault does not control or endorse the content, messages, or information dispersed in any Communication Service and, therefore, The Vault specifically disclaims any liability with regard to the Communication Services, and any actions resulting from your participation in any Communication Service. Managers and hosts of Communication Services are not authorized spokespersons of the Site or company, and their views do not reflect those of The Vault.

Materials uploaded to a Communication Service may be subject to the posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

  1. Your Information.

  1. When you create an account on the Site we may ask you to provide us with certain personal information about yourself, including and without limitation, your name, address, telephone number, email or other electronic address and applicable billing information (e.g., credit card number and expiration date) (collectively, “Your Information”). We also collect non-personal information, such as a domain name, IP Address, type of internet browser you are using, operating system, and which of our Web pages you accessed. Please review our Privacy Policy (https://www.thevaultproscooters.com/privacy-policy) for clarification on how we may use Your Information and other information that you may provide or submit while using the Site and our Services.

  1. In order to cooperate with governmental requests, subpoenas or court orders, to protect our systems, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including and without limitation, your information, IP address, and usage history.  Our right to disclose any such information is governed by the terms of our Privacy Policy (https://www.thevaultproscooters.com/privacy-policy).

  1. Your Password.  When you create an account you will provide a unique username and email.  We will also ask you to create a password.  Because any activities that occur under your username or password are your responsibility it is important for you to keep your username and/or password secure. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that The Vault is not responsible for third party access to your account that results from theft or misappropriation of your account. Notify us immediately if you believe that someone has used your username, email, or password without your authorization.

  1. Links to Third Party Sites/Third Party Services

  1. The Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of The Vault and we are not responsible for the contents of any Linked Site, including and without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. The Vault is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Vault, the Site, or any association with its operators.

Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service, or functionality originating from the www.thevaultproscooters.com domain, you hereby acknowledge and consent that The Vault may share such information and data with any third party with whom The Vault has a contractual relationship to provide the requested product, service, or functionality on behalf of users and customers.

  1. General Conditions.

  1. The Vault is not liable if it is unable to perform its obligations under this Agreement, due directly or indirectly to the failure of any machine or communication system, industrial dispute, war, Act of God, or anything outside the control of the bank or its servants or agents. The Vault shall not be responsible for any delay in the transmission to the bank of evidence of retail purchases by the participating merchants or any other third party. The Vault reserves the right to vary, delete or add to any of these terms and conditions at any time at its discretion without notice. The Vault’s  decision on all matters relating to your use of the Services is final and binding on the member. All information is accurate at the time of printing or posting online.

  1. The Service is controlled, operated and administered by The Vault Pro Scooters from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use The Vault’s content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

  1. E-Commerce.

  1. Placing Orders. After placing an order for a product offered by The Vault on our Site, you authorize us to charge your credit card for the cost of the product. Unless noted, fees are in US dollars; tax is additional. We may refuse purchases, which may place a hold on your account.

  1. Return and Exchanges.  All returns and exchanges must be reported to The Vault within 14 days of receiving your merchandise(s). The 14-day period begins when merchandise is delivered. A completed and legible Return/Exchange Goods Form is required for returns. A RMA is also required and can be obtained by contacting one of our customer service representatives by telephone, email or live chat. We can be reached during business hours (M-F: 11am-7pm, Sat: 10am-5pm, Sun: 11am-4pm PST). Return procedures may vary by product, therefore it is important that you contact us for proper authorization and instruction. The Vault will not be held liable for any returns done without proper authorization. Please make sure you include the Return/Exchange Goods Form in the box with your return item(s). The patron is responsible for all shipping charges on any return and/or exchange. Returned items must be in new condition and in its original packaging. A 10% restocking fee will be applied to your return. If the item(s) are damaged, and depending on condition, a 15 - 20% return/restocking fee will be applied. We advise patrons to insure the return with a Signature on Delivery to guarantee the package arrives to its proper destination. The Vault is not responsible for any items lost or damaged during the return shipping process.

Returns must be sent to: The Vault Pro Scooters 5431 Sepulveda Blvd., Culver City, CA 90230. Please contact admin@thevaultproscooters.com with any questions.

Refunds. Refunds are issued within two (2) business days of receiving returned merchandise. Please be patient as it may take several business days for the refund to be transferred into your account. Shipping costs on returns and exchanges are non-refundable.

  1. DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES.

    1. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE VAULT PRO SCOOTERS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

  1. THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY THE VAULT ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE VAULT PRO SCOOTERS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. THE VAULT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK

  1. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VAULT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE VAULT DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM PETHE VAULT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE VAULT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS,OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING RESULTING FROM DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE VAULT PRO SCOOTERS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

  1. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

  1. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VAULT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE VAULT DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM PETHE VAULT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE VAULT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS,OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING RESULTING FROM DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE VAULT PRO SCOOTERS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

LIABILITY WAIVER. YOU ASSUME ALL ASSOCIATED RISKS WITH THE PURCHASE OF ANY PRODUCT ON THE VAULT SITE. THE VAULT ASSUMES NO RESPONSIBILITY OF ANY PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ASSOCIATED WITH ANY PRODUCT OR SERVICE PURCHASED ON THE WESBITE. YOU MUST ADHERE TO ALL LOCAL, STATE, AND FEDERAL LAWS AND ORDINANCES DURING THE USE OF ANY PRODUCT OR SERVICE. DETERMINING THE NATURE OF THESE LAWS AND ORDINANCES IS YOUR RESPONSIBILITY. THE PLACEMENT OF AN ORDER IMPLIES THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE CONTENTS AND RESPONSIBILITIES OF THESE TERMS OF USE.  

  1. Termination and Cancellation.  You may terminate your account at any time by contacting us at admin@thevaultproscooters.com. If you are dissatisfied with any portion of the Site, or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using the Site. From time to time certain members do not comply with the terms and conditions in the Agreement.  If we determine, in our sole discretion, that you are not in compliance with the Agreement, we reserve the right to cancel your account.

  1. Privacy.  The Vault strongly believes in protecting the privacy of users of the Site or any other part of our Services. As such, we aim to provide you with notice of our collection and use of data, including personally identifying information collected from the Site. Therefore, The Vault has adopted a Privacy Policy (https://www.thevaultproscooters.com/privacy-policy), which is incorporated herein by reference, which you should read to fully understand how we collect and use information.

  1. Indemnification.  You shall indemnify and hold harmless, and at The Vault request defend, The Vault, its parents, subsidiaries, and affiliates, as well as its respective directors, officers, shareholders, employees, agents, third parties and owners (each, an “Indemnified Party”) from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys’ fees, an allocation for in-house counsel, and other legal costs) arising out of your acts or omissions, including claims resulting from your use of the Site and Services, your submission, posting or transmission of information or content, your violation of any rights of a third party, any breach of your obligations set forth in this Agreement, or violations of applicable law, rules, and regulations.  You shall reimburse each Indemnified Party on demand for any costs, expenses and liabilities incurred by such Indemnified Party to which this indemnity relates. The Vault reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with The in asserting any available defenses.

  1. Choice of Law and Venue.  The Agreement, your access and use of the Site and Services and the relationship between you and The Vault is governed by the laws of the State of California, without giving effect to its conflict of law provisions.  The Vault and you both agree to submit to the personal and exclusive jurisdiction of the courts of the State of California.  You are responsible for complying with local laws, if and to the extent local laws are applicable.  Notwithstanding the foregoing, The Vault shall have the right to commence and prosecute any legal or equitable action or proceeding before any United States or non-United States court of competent jurisdiction to obtain injunctive or other relief in The Vault’s sole discretion.

  1. Copyright and Trademark Notice.  The Site and its Contents Copyright (c) 2017 The Vault, all rights reserved.  The domain name, https://www.thevaultproscooters.com/, and all the brands of other The Vault Services shown herein are the trademarks or registered trademarks of The Vault. Other trademarks belong to their respective owners.

  1. You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these Terms of Use. As a condition of your use of the Site, you warrant to The Vault that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other member’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

  1. All content included as part of the Service, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of The Vault or its suppliers and protected by intellectual property and propriety rights of the state of California and United States. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

  1. You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. The Vault content is not for resale. Use of the Site does not entitle users to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of The Vault and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of The Vault or our licensors except as expressly authorized by these Terms.

  2. Miscellaneous Terms.  Our relationship is not one of agency or partnership and neither you nor The Vault shall be deemed to be a partner, employee, fiduciary, agent or representative of the other by your use of the Site or our Services.  You may not assign or transfer your rights to any third party.  The terms and conditions in the Agreement are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall still be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.  If The Vault fails to enforce any provision of the Agreement it shall not constitute a waiver of such provision. As stated above, the Agreement may be modified only by The Vault posting changes to the Agreement on the Site.  Each time you access the Site, you will be deemed to have accepted any such changes in effect at the time of access.  We may assign our rights and obligations under the Agreement.  This Agreement will inure to the benefit of The Vault’s successors, assigns and licensees. The failure of either party to insist upon or enforce the strict performance of the other party with respect to any provision of the Agreement, or to exercise any right thereunder, will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect.  The Agreement, the Additional Terms below, the attachments thereto, and the documents incorporated by reference, constitute the entire understanding between us regarding your access to, license and use of the Site and our Services, and they supersede any prior agreements, statements or representations with respect to the same.

  1. RESERVATION OF RIGHT TO CHANGE TERMS, CONDITIONS, AND OTHER SERVICES.  We hereby reserve the right to change, amend or modify any and all terms, conditions, rules and regulations of any matter referenced herein at any time for any reason whatsoever.

The Vault Pro Scooters welcomes questions or comments regarding the Terms of Use and Privacy Policy.

The Vault Pro Scooters

5431 SEPULVEDA BLVD
CULVER CITY, California 90230

Email Address:

nic@thevaultproscooters.com

Telephone number:

310-915-9330

Product Guides

Privacy Policy

The Vault Privacy Policy

Last Updated on June 19, 2017.

The Vault, owners of the Website https://www.thevaultproscooters.com/ (hereinafter “Site”) is committed to protecting the privacy of our user’s personal information.  The terms “we”, “us”, “our”, and “The Vault” refer to The Vault Pro Scooters, a company of the state of California.

This Privacy Policy describes the information The Vault collects when users of the Site sign up for, use, access or otherwise interact with any of The Vault’s applications, products, services, or websites (collectively, “Services”), how we use and share that information, and the choices we offer.

When you use our Services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

This Policy applies to all information we collect through our Services including: Collection and Use of Your Information; Sharing Your Information; Communications From The Vault, The Security of Your Information; A Note About International Users; A Special Note About the Privacy of Minors; and Changes to Our Privacy Policy.

Please remember that this Privacy Policy does not apply to the practices of companies that we don’t own or control or to people that we don’t employ or manage, including third-party websites or services. It is your responsibility to review the privacy policy of a third-party site. This Privacy Policy applies solely to information that The Vault collects about you as a user of our Services. This Privacy Policy is incorporated into and subject to the terms of The Vault’s Terms of Use.  Each time you use our Services, you signify that you have read, understood and agree to be bound by the Terms of Use, which incorporate this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you must discontinue using the services on our Site and terminate your account.

We may change this policy from time to time. If we make any material changes to this policy, we will notify you by posting the updated policy, revising the "Last Updated" date above. We encourage you to review the Policy whenever you use our Services to stay informed about our information practices and about the choices available to you.

Our Commitment. The Vault is obligated to protect your personal information by making reasonable security arrangements to protect against risks such as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation, and day-to-day operating practices as part of our commitment to protect the personal information the Site holds.

A Special Note About COPPA and the Privacy of Minors.  In compliance with the Children’s Online Privacy Protection Act (“COPPA”) and fair information practices, we will not knowingly collect, online or offline, personal information children under the age of thirteen (13). We collect, use and disclose information about minors aged thirteen (13) to seventeen (17) in the same manner as we do for adults. The Vault encourages that any child under the age of eighteen (18) receive parental or guardian consent to use the Site, however, any child under the age of thirteen (13) must receive verifiable parental or guardian consent to disclose information to the Site.

Direct Notice to Children. The Vault would like to tell you a few things before you give us your name, e-mail address, and any other information in order to create an account with The Vault. If you are under 13, we must get one of your parents or guardians to agree to your giving us your e-mail address and other personal information.

Direct Notice to Parents. It is The Vault’s intention to adhere to the Children's Online Privacy and Protection Act (“COPPA”). This notice describes our practices of collecting, using, and disclosing personal information from children under 13. Our policies are described directly below under this section. We also suggest that you review the rest of our Privacy Policy and Terms of Use Agreement. For more information about COPPA and your child's rights to online privacy, visit http://www.coppa.org/comply.htm.

How Your Child Will Use The Vault’s Services

Children seventeen (17) years or younger may create an account on the Site by providing a username, email, and password. Additional personal information that may be collected upon purchase of a product from our Site may include: mailing address, phone number, credit card number, and financial information. Without creating an account, children can browse the E-commerce site which sells complete pro scooters, scooter parts, safety equipment, and accessories. Children may also have access to Communication Services, as defined and referred to section 1.4 of the Terms of Use.

Parental Consent Required

As stated directly above, The Vault may collect personal information from your child, but we need your consent before we collect, use, or disclose the information. We will not collect this information until we have received your consent. You will find instructions on how to give your consent below.

Personal Information We Collect From Your Child


The Vault collects limited personal information. Generally, we collect only online contact information, including your child's name, username, and e-mail address. Depending upon the activities your child chooses to engage in on The Vault, your child may be asked to provide other personal information.

We have worked to adopt this Privacy Policy so children can participate in our Services without giving out unnecessary personal information. We do not require a user to disclose more information than is reasonably necessary to utilize The Vault Site.

We also allow a parent to review his or her child's personal information, ask to have it deleted, and refuse to allow any further collection or use of his or her child's information. (See below for further instructions.)


Non-Personal Information We Collect From Your Child


We may also collect what is known as non-personally identifiable information. For example, we may collect certain non-personally identifiable information when you visit many of our Site pages such as the IP address, type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

Please also refer to Section 1.3 of this Privacy Policy below to learn more about cookies.

We May Collect Additional Information in the Future


As we expand the services we provide on our site, we may collect additional types of personal information. We will ask you for your permission before collecting any of this additional information from your child.

How We Use the Information


We use the personal information your child submits primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Web site, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and Web site.


You consent to our using your child's email address to send your child Service-related notices, including any notices required by law, in lieu of communication by postal mail. Your child may not opt out of Service-related emails.

We may also use your child's email address to send your child other messages, such as newsletters, changes to features of the Service, or special offers. If your child does not want to receive such email messages, your child may opt out by sending an email message to admin@thevaultproscooters.com.

    
The Vault may use certain information about your child without identifying your child as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing your experience.

Disclosure of the Information


The Vault will not disclose your child's personal information to any third party without your express prior authorization. After The Vault collects users' login names and passwords through cookies, we also may use this information in the aggregate to analyze site usage, as well as to offer products, programs, or services. We may share some of this aggregated information with third parties.

New Consent If Change in This Policy


If we change the way we collect, use or disclosure your child's personal information we will send you a new notice and request for another consent. For example, if in the future we want to disclose the child's information to third parties we will provide you with a new notice and ask for your consent before we disclose any personal information to third parties.

Revoking and Deleting Your Consent


At any time, you may revoke your consent, refuse to allow us to further use or collect your child's personal information, and direct us to delete the information. If you choose to delete your child's information, we will not use it for any purpose except where required by applicable laws, regulations, or standards.


A Special Note About Mobile Privacy. We may offer you the ability for you to connect with our Services, using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices. This Privacy Policy will be referenced by all such mobile applications or mobile optimized websites.

1.    What Information Do We Collect, and How?

We may store the information you provide us through The Vault, as well as information we collect in connection with your use of our Services. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, email address, and other information that we request in the registration process.

  • If you communicate with us regarding our Web site or our services, we will collect any information that you provide to us in any such communication. We use the information to fulfill your requests, provide The Vault’s functionality, improve the quality of our Services, personalize your experience, track usage of our Services, provide customer support, enhance the security of our Services, and comply with legal obligations.

  1. Security. The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  1. Information You Give Us When You Create an Account. If you create an account on The Vault you may be required to provide certain personal information, such as your name, mailing address, e-mail address, phone number, credit card number, and financial information. We also collect non-personal information, such as a domain name and IP Address, type of Internet browser you are using, operating system, as well as which of our Web pages you have accessed. When you sign up for an account, you are opting in to receive emails from other The Vault itself. Please note that while you may adjust some email preferences and The Vault messaging features, you cannot opt out of receiving certain administrative or legal notices from The Vault.

  1. Information We Collect Automatically When You “Surf” the Site.

  1. Cookies. A cookie is a small piece of data that is sent to your browser from a web site’s computers and stored in a browser-related file on your computer’s hard drive. Cookies are uniquely assigned to your computer, and are read by a web server in the domain that issued the cookie to you. For example, storing a cookie on your computer allows you to login without typing the registered e-mail address or registration number and password. We also use cookies to provide you with a customized experience.  If you do not want these cookies stored on your computer you can reject cookies by modifying your browser setting accordingly (each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences). You can still enjoy our Web site if you choose not to accept cookies.

2.    How Is My Information Used?

  1. The Vault only shares Your Information with others when we have your permission or under the types of circumstances described in this Privacy Policy.  In addition, we limit access to Your Information to only those employees who we believe reasonably need to come into contact with that information to provide products or services to you or to do their jobs.

  1. Third Party Disclosure. We may use third party, unaffiliated, companies to help us maintain and operate our web site or for other reasons related to the operation of our business, and those companies may receive your personally identifiable information for that purpose. We do not control these third parties and you agree that The Vault is not liable for their acts or any failure to act on their party.

These third party, unaffiliated companies include: Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043,1-866-2GOOGLE (1-866-246-6453).

  1. Voluntary Disclosure.  Please keep in mind that whenever you voluntarily disclose personal information online that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. You are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

  1. Service Providers.

  1. We may sometimes use a third party to provide specific services on our behalf, including sending e-mails to our users, processing transactions or performing statistical analysis of our services.  In these cases, we may provide certain personal information, such as your name and e-mail address and other financial information necessary for the service to be provided.  However, these third parties are required to maintain the confidentiality of this information and are prohibited from retaining, sharing, storing or using this information for any other purposes.

  1. The Vault may provide certain portions of Your Information, such as your email address or name, back to your ISP if we have an existing advertising relationship with them. As part of our agreement with your ISP, they will be required to maintain this information in a confidential manner and use it solely for the purpose described in this Policy.

  1. Affiliates and Business Transitions.  The Vault may share Your Information with its affiliates that are subject to privacy policies that protect your personally identifiable information from disclosure to third parties in a manner similar to this Privacy Policy.  In the event that The Vault goes through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of its assets, user’s personal information will, in most instances, be part of the assets transferred. Users may be notified of any such business transition via e-mail and/or prominent notice on the Site.

  1. Legal Matters; Protection of Rights, Property and Interests; Safety.  We may, without your consent, access and disclose Your Information, any communications sent or received by you, and any other information that we may have about you or your account: as may be permitted or required by law, regulation, rule or court order or in good faith; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; protect and defend the rights or property of our Web site and related properties; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Use, or activity that appears to us to be illegal or may expose us to legal liability.  

  1. A Note About International Users.  We collect, process and maintain Your Information in the United States, where privacy laws may not be as protective as in your home country.  If you are using the Site from outside of the United States, by providing Your Information to us you are consent to the transfer of Your Information to the United States for processing and maintaining in a manner consistent with this Privacy Policy.